Work Experience Summary for

Rich Troy

1 Stymus Ave, Bethpage, NY 11714

Home Phone: 516.935.5367

Professional Summary:

Over 30 years of overall work experience revolving around Information Technology design, development and presales support with emphasis on infrastructure and networking. Skilled at leading teams and creatively bridging from business requirements to innovative, and successful, technology solutions.

Personal Work Highlights (showing oldest first):

Data General (DG), 14 years:

· Started in the Information Technology field in the early days of the minicomputers, riding the minicomputer wild ride of success with DG until just before they fell victim to competitive pressures. Those were amazing times in the history of computer technology and DG was a leader in its field for quite a while.

· As a team leader and direct contributor, was personally responsible for significant parts of the operating systems used by DG in about half of the systems they ever shipped.

· As a first-line manager, was responsible for turning around the presales technical support staff in the midtown NYC office, resulting in some of those staff becoming award winners in their jobs.

· As a direct contributor, received multiple award recognitions for presales and post-sales technical support.

Standard Microsystems Corporation (SMC), almost 6 years:

· As a first-line manager, managed a staff and competed for annual budget funds. Designed and implemented a worldwide e-mail, Lotus Notes and Wide Area Network (WAN) infrastructure that provided a unique competitive advantage to the corporation. Was a featured speaker at three major events as a result that unique solution. Business travel included London, Paris, Munich, Sydney, Singapore, Taipei (Taiwan) and Tokyo.

International Business Machines (IBM), 7 years and counting:

· As a team leader and director contributor, received multiple awards for results in development of presales solutions.

Work Experience (showing newest first):

International Business Machines (IBM) IBM Global Services, Integrated Technology Services, NY: 2/1997 to present

Technical Solution Manager: 3/2001 to present

Responsible for development of multi-million dollar complex services proposals. Key member of team for largest Information Technology deal ever won, to that date, in the financial services industry (JPMorgan Chase).

Winner of IBM 2002 Leadership Award and trip to San Francisco.

Winner of IBM 2003 Hundred Percent Award and trip to Cancun.

Senior Network Consultant: 2/1997 to 3/2001

Responsible for design, implementation and support of NY Hall of Science infrastructure for www.tryscience.org.

Supported JPMorgan Chase retail bank with their network redesigns and implementations. Created a unique mechanism to analyze and report on Year 2000 date problems (Y2K) using Lotus Notes, which saved the client many thousands of dollars and reduced their Y2K risk by providing a rapid and accurate workstation inventory and assessment.

Standard Microsystems (SMC) in Hauppauge, NY: Network Engineering Manager 6/1991 to 2/1997

Directly responsible for Network Engineering staff, departmental planning and annual budget (final year was $1,300,000). Responsible for all infrastructure (workstation, server and network) design, implementation and 3rd-level support. Responsible for corporate infrastructure standards and corporate infrastructure security. Designed and implemented a worldwide Wide Area Network (WAN) and Lotus Notes infrastructure that markedly improved sales productivity. This WAN was unique in its early usage of dial-on-demand access (WAN to WAN), access control and remote user access. Traveled around the world, literally, to assure the proper setup and operation of the network. Was a featured speaker for The Yankee Group, of Boston, at their December 1996 Executive Conference on Global Network Strategies in NYC. Was a featured speaker for Infonet in mid-September 1996 at its Annual Media News Event in Berlin, Germany, on SMC’s use of worldwide networking solutions. Was a featured keynote speaker in February 1993 at AT&T’s annual worldwide Sales Managers’ convention of 300 people, describing SMC’s use of electronic mail and WAN services.

American Real-Time Trading Systems, NYC: Programmer 2/1990 to 6/1991

Responsible for software improvements to proprietary portfolio software. Resolved significant technical problems, enabling the corporation to maintain and grow their client base.

Standard & Poors Trading Systems (S&PTS) and Telekurs, NYC: Project Manager 1/1988 to 1/1990

Managed 'StockMate' product development and launch. 'StockMate' was a broker information terminal using the S&PTS 'Ticker III' real-time market data feed. Introduced creative solutions that significantly improved the product’s capability and time-to-market. Traveled to multiple countries to assure the proper setup and operation of the prototype.

Data General (DG) in Westboro, MA, and NYC-metro area: 1/1974 to 1/1988. DG badge # 2764.

DG Systems Engineer (SE) and Manager at Melville, Lake Success and New York City, NY: 1979 - 1988.

As SE Manager, was directly responsible for pre-sales and post-sales technical support staff, departmental planning and annual budget. SE Manager at mid-town NYC office. Systems Engineer and SE Manager at Melville and Lake Success, NY. SE at downtown NYC office after significant DG downsizing.

Winner of multiple SE awards, such as "Systems Engineer of the Quarter".

Innovative “hot-key windowing” integration of DG products (such as AOS/VS, Comprehensive Electronic Office - CEO) and third-party products received special recognition at DG and resulted in the S&PTS job offer.

Team Leader and Programmer in Advanced Operating System (AOS) development team: 1974-1979

Original developer of Peripheral Manager (PMGR), which became part of Advanced Operating System (AOS) and Advanced Operating System, Virtual Storage (AOS/VS). Original developer for the Interactive Asynchronous Controller (IAC) drivers, which became part of AOS/VS. PMGR was installed on almost all of the DG minicomputers subsequent to the Nova series – probably over half of all DG systems shipped in the company’s history. PMGR and IAC were responsible for handling asynchronous character traffic, especially the user interactions with the terminals. References to the AOS and AOS/VS software development team were included in the book "The Soul of a New Machine" by Tracy Kidder, which earned him an American Book Award and a Pulitzer Prize for non-fiction.

Co-op intern in Quality Assurance Department: 1974. Provided post-sales support and developed custom reporting programs.

Prior DG assembly-language programming experience at co-op internships and on college senior project resulted in passing the interview for the subsequent AOS Programmer position, becoming the first such programmer not from M.I.T. University or without a Masters in Computer Science.

Independent Consulting (part-time, prior to 1997):

FONAR Corporation, Melville, NY: Developed custom real-time CAT scan display device drivers and diagnostic programs.

Gould Simulation Systems (Hydrosystems), Melville, NY: Developed a custom real-time computer operating system.

Allertek, Oceanside, NY: Upgraded application software to produce ingredient-avoidance customized menus at a restaurant.

The Nurses Station (TNS), Port Washington, NY: Infrastructure support.

American Health Care Provider (AHCP), NYC, NY: Infrastructure support.

American Medical and Life Insurance, Hicksville, NY: Infrastructure support.

College Degree:

Bachelor of Science, Electrical Engineering, from Northeastern University, Boston, MA.

Achieved National Electrical Engineering Honor Society (Eta Kappa Nu) recognition and membership.

Electrical Engineering Senior Project on DG Nova “Minicomputer Voice Sampling with Data Upload to Mainframe” gained unique personal visibility, which resulted in DG employment.

Other Co-Op Internships: Futuronics, Freeport, NY: Assembly language programming on DG Nova. Met then-future wife during this Intership.

Personal Information:

Married: Original wife since 1974. Married before completion of college. Finished college in evening program by same graduation date as full-time college while working full-time at DG, and while maintaining Dean’s List standing.

Homeowner: same house since 1978.

Two grown daughters, both born during the DG years. Both finished college 4-year degrees.

One is Assistant Art Gallery Director and talented artist in NYC.

Other is Cum Laude Master’s Graduate with Applied Math degree and an Actuarial Assistant at a nearby insurance company.

Sailor and delighted owner since March 2002 of sailboat, now in Bay Shore, NY: a 39' Beneteau Oceanis.

First boat ever owned, after much experience of chartering other sailboats.

Active member of South Bay Sailing Club- http://www.sbccsail.org/

Published author of sailing and boating articles.

Still wearing glasses.

Same hair since 1980s. OK, some gray hairs are appearing lately :)

Almost same weight since 1980s. Well, that may be changing…

Personal Anecdote:

One spring evening after work, I was on the softball field with some other DG office mates from the Melville, NY, office and it was my turn up at bat. At that moment, the office Sales Manager came running across the street in his suit, waving his arms, and shouting loudly “Rich, you have to go to Aunt Jeannie’s home now! Your wife is there and needs you to take her to the hospital right away! Your baby is coming!” My wife’s pregnancy was beginning the delivery of our younger daughter. As I dropped the bat to run to my car, my DG office mates on the ball field burst out in a spontaneous round of applause for our then-pending accomplishment. Almost 25 years later, one of those office mates describes that event on the softball field as one of his most memorable events at DG.

This document last updated 3/16/04